Privacy Policy and Notice

This is the Privacy Policy and notice of the Danish corporation, Dot Marketing. In this document, “we”, “us”, "our" or "dot.vu" refer to Dot Marketing and our “Customers and Partners” refer to Clients.

The purpose of this Privacy Policy is to explain how we collect, use and store your personal data.

Data protection and protection of your privacy are core values for us and we are committed to processing and protecting your personal data fairly and transparently in accordance with the law.

By using our websites, applications or by otherwise giving us your personal information you are accepting the practices described in this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted in this Privacy Policy. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used.

This policy was created and brought into force on December 23, 2022.

A little explanation in plain English

In short we would like to explain in plain English and without too many legal terms, (please note we do respect legal stuff very much) who we are and how our clients are using our services in relation to these notices.

Dot.vu is an innovative platform that empowers us and our clients to create interactive experiences that can be enjoyed and experienced by their customers.

We are a Platform as a Service used by anyone who needs to create interactive experiences, such as interactive content, and our clients use our Services to create and publish any interactive experiences, such as Guided Selling experiences, Interactive Videos, Interactive Flipbooks, Marketing Games and much more – they do this to serve, engage, educate and entertain their customers and at the same time learn more about their customers’ behavior, needs, pain-points and preferences in order to sharpen their communication, create better campaigns or improve their product / service offering.

AS a Platform as a Service WE are responsible for providing the Services our clients buy from us, such as hosting all the content that they create and publish, and storing all the data that they collect with such content.

AND

OUR CLIENTS are responsible for all the content that they create and publish, and all the data that they choose to collect is controlled by them and not us, including how such data is used, disclosed and protected, always following their own Privacy Policy and notice.

We also use our own Services to market ourselves, and in such case the information we collect belongs to us and is used, disclosed and protected according to this Privacy Policy and notice.

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We are extremely concerned about protecting your privacy and confidentiality. This Privacy Policy and Notice applies to both our websites including dot.vu and our Services including all Sites and online content created and published by us via our Services. We acknowledge and understand that all users of our website, sites or content published via our Services are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

For our clients who are all governed by our Terms of Services available at https://dot.vu/terms-of-service by using our Services provided under our different Subscriptions plans, they consent to the data practices described in this Privacy Policy.

Our Privacy Policy is both specific and strict. If you think our Privacy Policy falls short of your expectations or that we are failing to abide by our Privacy Policy, do please tell us.

WE REGRET IF THERE ARE ONE OR MORE POINTS BELOW WITH WHICH YOU ARE NOT HAPPY. YOUR ONLY RECOURSE IS TO LEAVE THE WEBSITE, SITE OR PAGE IMMEDIATELY.

If you wish to react to any of the practices described below, please do not hesitate to contact us by email to privacy@dot.vu.

General

This Privacy Policy is established by Dot.vu (the “Controller”), whose registered office is located at Nupark 51, 7500 Holstebro, Denmark, registered under DK 36040831.

This Privacy Policy applies to all personal data that we collect about you for the purposes of delivering the services we offer.

However, for our clients, we mainly act as Processor. In this case, we process personal data according to the instructions of our clients, who act as Controller. Our processor activities are covered by contractual agreements available at https://dot.vu/terms-of-service and Data Protection Agreements (DPA).

By “personal data” or “personal information“, we mean all personal data concerning you, i.e. any information that allows you to be identified, directly or indirectly, as a natural person. These are informations that can be used to identify you on its own or in combination with other data that we collect or have access to. In cases where personal and other data is combined (e.g. personal contact information with account login or demographic information), such information is considered to be personal information.

By “processing“, we mean “any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction” (art. 4, point 2, GDPR).

This Policy is in line with our desire to act transparently and in compliance with the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “General Data Protection Regulation”).

Uses of our Services

We allow or clients to create any content for any purpose, using our Services provided under our different Subscriptions plans. Our clients are governed by our Terms of Services (the agreements with our clients) available at https://dot.vu/terms-of-service. Our clients are solely responsible for any content they publish or transmit, distribute, or otherwise make available, via our Services. Any data our clients choose to collect using our Services is used, disclosed and protected by them according to their own “privacy policies” and any applicable law.

We have neither power nor control over any data that our clients choose to collect. Our clients own and retain all rights to such, and we are not in any way responsible for our clients’ uses of any data that they choose to collect via our Services.

Our Terms of Services prohibit us from using data collected by our clients, except as necessary to provide and improve our Services, as permitted by this Privacy Policy and the law.

Our Terms of Services grant us permission to process, store and manage information and data collected by our clients via our Services, on our service providers servers. We may assist and work for our clients on their demand.

In any case where we use our own Services for any purpose of collection information and data we are solely responsible for, that such is used, disclosed and protected in compliance with this Privacy Policy. Any data collected by us is processed, stored and managed by us on our service providers’ servers.

Here is a list of the information we collect from you, either through our website, site or any page published via our Services by us or because you give it to us in some other way, and why it is necessary to collect it:

1. Business and personal information

   This includes basic identification and contact information, such as your name and contact details, and also all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this Privacy Policy.

   This information is used:

   1. To provide you with the Services which you request;
   2. For verifying your identity for security purposes;
   3. For marketing our Services and products;
   4. Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

   We may keep information, which forms part of our business record for a minimum of five years. That is because we may need it in some way to support a claim or defense in court. This is also within the period where our tax collecting authorities may demand to know it.

2. Your domain name and e-mail address

   This information is recognized by our servers and the pages, published via our Services, that you visit and is recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who do not need to know, either generally or specifically. This information is used:

   1. To correspond with you or deal with you as you expect.
   2. In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site and Services.
   3. To send you news about the Services to which you have signed up.
   4. To tell you about our other Services or Services of sister websites.

3. Information you provide via our Services or website

   Data you voluntarily provide or send to us, by interacting on any website or page published via our Services by us or posting to a forum or blog, is stored on our servers. This information refers to but is not limited to personal information about you or your business such as contact information, phone number and e-mail address. It may also refer to information about any transactions, both free and paid.

   Please understand that when you sign in using an account or in any other way authenticate your identity on any website or page published via our Services by us, the information you provide is not anonymous to us anymore, neither is your visit.

4. Website and page usage information

   We may use software embedded in our website or pages published via our Services by us (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, how we perform in providing content to you, and any sharing activity you perform including any referral information and activity generated based on such shares.

5. Disclaimer on data collected by templates on the Marketplace

   Our marketplace, available at https://dot.vu/marketplace, presents fully functioning templates which serve only the purpose of demonstrating interactive experiences. These interactive experiences may require and possibly request and collect data, including personally identifiable information (PII), such as an email address, in order for them to correctly demonstrate their functionality. However, data collected by templates is never accessed or read by Dot.vu or any third party, and may eventually be deleted at our discretion. Furthermore, you can simply fill in fake data when trying out templates.

6. Financial information relating to your credit cards

   Sensitive financial data is never taken by us either through our website or otherwise. At the point of payment, you are provided with a secure interface to a reputable payment service provider. Our staff and contractors never have access to your sensitive billing information (card number, CVC, expiration date).

7. Note on padlock symbols and other trust marks

   Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned about taking our money than to provide a useful service. We do not handle information about your credit card, hence we do not subscribe to any such service.

8. Credit reference

   To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

9. Social media features

   We may use social media features and integrations such as “like” buttons, “share this” buttons or mini apps - all to enrich your visit and participation. These features may collect your IP address and information personal information and information about which page you are visiting, and may set a cookie to enable the feature to function properly.

   This Privacy Policy does not apply to these features. Your interactions with these features are governed by the “privacy policy” and other “policies” of any third party of which the feature is linked.

10. Cookies

    Please see our Cookie Policy at https://dot.vu/cookie-policy.

11. Sending a message to our support system

    When you send a message, we collect the data you provide in order to obtain confirmation that you are entitled to receive the requested information. We record your request and our reply in order to increase the efficiency of our business / organization. We do not keep any personally identifiable information associated with your message, such as your name or email address. We use a service provider to provide the support system and collect such information from you.

12. Complaining

    When we receive a complaint, we record all the information you have given to us and use it to resolve your complaint. If your complaint requires us to contact another person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

    We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

13. Your rights under the General Data Protection Regulation (GDPR)

    These rights allow you to remain in control of what we do with your personal data.

    1. Right of access and to obtain a copy

       The right of access applies for all the purposes we have listed above. In particular, this right allows you to ask us whether we process your personal data, for what purposes, the categories of personal data concerned and the recipients of your data. You can also request a copy of all your personal data we process.

       You have the right to, at any time and free of charge, view your data or request a copy by sending an e-mail to privacy@dot.vu or a written letter to our registered office at Nupark 51, 7500 Holstebro, Denmark.

    2. Right of correction

       You have the right to demand the correction or deletion of any data that is incorrect, inappropriate or no longer required by sending an e-mail to privacy@dot.vu or by sending a written request to our registered office at Nupark 51, 7500 Holstebro, Denmark.

       Please note that you are at all times obliged to ensure that the data you send us is accurate.

    3. Right to be forgotten

       When you no longer want your data to be processed and you meet the conditions to invoke the right of deletion under data protection law, we shall delete your data from our database.

       The right to be forgotten applies when one of the following reasons is fulfilled:

       The data are no longer necessary for the purposes of the processing operation;

       You withdraw your consent to the processing of your data and we base this processing only on the legal basis of your consent;

       You object to the processing;

       We have processed your personal data unlawfully;

       In the event that the data in our possession is incomplete, inaccurate or obsolete;

       We need to delete your personal data in order to comply with a legal obligation (under Union law or the law of the Member State) to which we are subject.

    4. Right of portability

       If we process your personal data on the basis of a contract or your consent, you can ask us to transfer all your personal data to you or to transfer them to another data controller.

    5. Right of objection

       You have the right to object to any use of your data for marketing purposes, including profiling. You can exercise your right to object, at any time, either via the automated procedures provided for that purpose in the email sent to you or, failing that, by sending an e-mail to the following address: privacy@dot.vu

       In addition, where we base the processing of your personal data on the legal basis of our legitimate interests, you may object to the processing of your data if you demonstrate that your particular situation justifies it.

    6. Right of restriction of processing

       In some cases, you may also ask us to limit the processing of your personal data.

       The situations in which you may ask us to limit the processing of your personal data are as follows:

       If you challenge the accuracy of a personal data while we can verify the accuracy of that data;

       If we process your personal data unlawfully and you would prefer us to limit such processing rather than delete your personal data.

       Of course, we will inform you when the limitation of processing no longer applies.

    7. How to exercise your rights?

    8. Identification

       In order to help you enforce your rights, and where the context justifies it, we must take all reasonable steps to verify your identity.

       To this end, where there is reasonable doubt as to your identity, we may ask you to prove your identity by providing us with additional information, including, if necessary, a photocopy of the front of your identity card.

       If you do not provide us with this additional information enabling us to identify you, we are not compelled to comply with your requests to exercise your rights if we are unable to identify you.

    9. When do we reply?

       We undertake to get back to you as soon as possible and, at the latest, within one month of your request. We may be required to extend this period to two months in the event that your request is complex and we are faced with an excess of requests. If this happens, we will inform you of the reasons for the delay.

14. Disclosure to Government and their agencies

    We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

15. Compliance with the law

    This confidentiality Policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website or any page published via our Services by us.

16. Anti-Spam Policy

    Both we and our clients are governed by our Acceptable Use Policy available at https://dot.vu/acceptable-use which among other things states the following:

    “You may not use our site and Services in any way to directly or indirectly transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam)”

17. Data may be “processed” outside Denmark

    Our website and content published via our Services may be hosted outside Denmark. We also use outsourced “services” in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the Denmark may be “processed” outside Denmark and data obtained in any other country may be processed within or outside that country. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

    Our website and content published via our Services may be hosted outside Denmark. We also use outsourced “services” in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the Denmark may be “processed” outside Denmark and data obtained in any other country may be processed within or outside that country. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

    We may share your data with third parties, including our Business Partners or service providers that help us provide our Services. You can find here information about the categories of such third-party recipients:

    Advertisers

    We provide information to our Business Partners, so they will be able to bid for content that best suits such a web-page, as a part of our Services. In some cases when we buy media online, we may submit non-personal information that is cookie based. In those cases, non-personal parameter we provide to the media owner may become personally identifiable when such a media owner combines our parameters with its own existing information about you.

    Trusted Agents and Service Providers

    We may disclose Personal Data to our trusted agents (such as legal counsel) and service providers (including, but not limited to, our Cloud Service Provider, Analytics Service Provider, CRM provider, etc.) so that they can perform the requested services on our behalf. Thus, we share your data with third party entities, for the purpose of storing such information on our behalf, or for other processing needs. These entities are prohibited from using your Personal Data for any purposes other than providing us with requested services.

    For a full list of our Sub-Processors please visit: https://dot.vu/sub-processors.

If you have any question regarding the Privacy Policy and notice, please contact us.