Frequently asked questions

Yes. We have a free subscription that allows you to try our platforms and amazing features for an unlimited time. However, you won't be able to publish any project live with the free subscription. Once you are ready to publish projects, you need to buy a subscription.

No. It is not possible to buy templates individually. Instead, you need to choose a subscription.

With premiums subscriptions, you have access to all the different types of Interactive Experiences and all the templates available on our marketplace.

With basic subscriptions, you have access to specific types of Interactive Experiences depending on your subscription. Plus, you have access to all Basic Templates.

Learn more on Dot.vu/pricing.

We accept all major credit cards.

Plus, for yearly memberships, we also offer manual invoicing.

Premium subscriptions are based on a 12-month contract with a renewal date corresponding to the date of purchase.

Basic subscriptions are paid monthly. They are risk-free and can be canceled at any point in time before a new month starts. They are renewed on the purchase date, which is the starting date of your subscription. You also have the option of disabling the auto-renewal. Moreover, if you know you will be using Dot.vu for multiple months, you can also get a yearly basic subscription where you pay for the entire year rather than monthly. You will gain 20% discount if you decide to choose that option!

If you exceed your monthly visitors, you will receive an email from us, asking you to upgrade to another subscription plan. Your live Interactive Content will continue to function as normal, and you will still be able to access your account and all your data will still be available to you.

All of our Basic and Premium subscriptions are intended for a single company or brand. Therefore, if you have a more complex organization/enterprise and want to include more business units, brands, companies, and countries in your subscription, you should look into the Enterprise subscription, which is custom-made based on your needs.

Yes, at Dot.vu, we allow you to upgrade your subscription at any time during your subscription period. For instance, if you chose a basic subscription and decided to upgrade to a premium subscription in the middle of your payment period, you will be upgraded immediately and only be charged the difference.

You can also decide to downgrade to a lower subscription. However, keep in mind that not all subscriptions offer all Interactive Experience types and templates. So, if you want to downgrade to a lower subscription, you will have to make sure you can comply with it. For example, this means that if you have 4 live projects and you want to downgrade to a subscription that only allows for 1 live project, you will be kindly asked to unpublished 3 of your projects, so you only have 1 live project.

In other words, you will be notified of what is required for you to downgrade before you take the decision, so you can decide if it’s the right thing to do.

Yes, you can cancel your subscription plan at any point in time before your next period starts by stopping the automatic renewal. Then, at the end of your current subscription, all your projects will automatically go offline. However, they will still be available on your account.

Please find further information in our Terms of Service.

To cancel your subscription, you can simply disable the automatic renewal setting from your dashboard when you are logged in on Dot.vu

When you cancel your subscription plan, at the end of your current period, all your live projects will automatically go offline. However, the data you collected, and all your assets will be accessible for a limited amount of time to ease your transition.

All collected data and analytics will be accessible for 30 days after the subscription ends, and all other assets - i.e., account, users and roles, projects, uploaded media - will be accessible for 12 months in case you wish to reactivate your subscription and reuse content.

Throughout the years, we have created lots of guides, videos and articles to help our users become as good as us to use our platform. They are all available at our Help Center.

On our Marketplace, you can find over 250 templates – and we keep adding new ones – for many different types of concepts, industries, and strategies.  Our templates are there so you can pick one, customize it, and launch it in no time. This helps our customers create Interactive Content at scale and shorten their creation process. Moreover, when using Dot.vu, you can also create Interactive Experiences from scratch in no time using our drag & drop editor.

The number of team members allowed depends on your subscription plans. Check our pricing page for more details.

Yes. You can upload your logo, media, and custom fonts, use your brand colors, and make sure every project follows your brand’s identity and guidelines.

Yes, you can upload your custom fonts with all our subscriptions except basic lite. We also have lots of default fonts already available on the platform for you to choose from.

The Dot.vu platform is very user-friendly, but we do offer Agency Services if you need help with designing and creating Interactive Experiences. Our Interactive Content experts are happy to work with you! Learn more about our Agency Service here.

Yes, with Dot.vu, you can collect all kinds of data through lead forms, quizzes, button clicks and much more. Plus, you can organize your data and manage it in a single place. You can apply custom filters and conditions and export your data at any time. Thus, you can finally master your data set and really benefit from it across the buyer’s journey. Hence why we say that Interactive Content is the best way to collect zero & first-party data.

Yes, by using the data you collected through Dot.vu or available on your CRM system, you can personalize any aspect of your Interactive Experiences from the color of the background to which products are showcased.

Yes, and yes! On Dot.vu, you can create both traditional and instant-win contests. Moreover, you can create competitions using leaderboards, points, badges and other types of rewards. Finally, we make it easy for you to manage participations, winning probabilities, and prize distributions.

It is very straightforward to embed your Interactive Experiences on your website, webshop or native mobile app using either JavaScript or WordPress snippets. Plus, to make it even easier, we have created a video tutorial, check it out:

Tutorial: Basics│Embedding Your Experience

If you are looking into more advanced embedding options, like add-to-card integrations between the embedded content and the host page, you can use our Embed Library Addon. Learn more about our Embed Library Addon here.

Yes, instead of embedding your experience as landing pages or inline on your website, native mobile app or e-commerce shop, you can also display them as popups.

Learn more about embedding options here.  

Yes. Dot.vu provides all the necessary tools for you to be GDPR compliant, from controlling exactly what data is collected and processed from your Interactive Experiences, where it goes, and if it is or is not stored with Dot.vu. We also keep appropriate security controls and signed DPAs with our sub-processors to ensure compliance.

Yes, you can easily select the option “Disable (No tracking)” under the cookie bar setting of each of your projects. This way, no tracking will be done.

Learn more

Dot.vu Interactive Experiences set one essential cookie and may set a tracking cookie and a functionality cookie. The essential cookie is, as the name suggests, required. But you can use the cookie bar to control if and when your interactive experience will set a tracking cookie.

If you would like to integrate your embedded experiences with your host site's consent management solution, please reach out to us and we can help you set it up.

To learn more about Cookies and Consent using Dot.vu, you can read our help article on the subject.

Please review our terms of service and privacy policy.