Do you have a question? Chances are, we already replied to your question in our FAQ. Keep in mind that this FAQ contains general questions regarding our Interactive Content platform, our subscriptions, and billing.
For technical questions, please visit our Help Center.
What is Dot.vu?
Dot.vu is the leading Interactive Content platform. We develop new groundbreaking Interactive Experiences, enabling our clients to better succeed online. Our mission and business idea is to shorten the distance between getting an idea and making it available for everyone to enjoy online.
Why should I choose Dot.vu over competitors?
Dot.vu is, without any doubt, the most flexible Interactive Content platform out there. With Dot.vu, there are no limitations on what you can do. There are no other platforms where you have complete control, down to the pixels, of any design and layout while also being able to manage the logic of the content yourself. Whatever you have in mind, you can make it happen with Dot.vu. That’s why we say that we are the leading Interactive Content platform – and we will continue to expand on that.
What can I create using Dot.vu?
With Dot.vu, you can create Interactive Experiences, such as Marketing Games, Guided Selling experiences, Interactive Videos and quizzes that educate, entertain, and engage your customers. Your possibilities to create Interactive Content with Dot.vu are endless!
Get an overview of our different types of Interactive Experiences.
Is Dot.vu an agency?
No, Dot.vu is not an agency. We are an easy-to-use and flexible Interactive Content platform that empowers marketers and other professionals to create Interactive Experiences by themselves without writing a single line of code.
However, we do offer agency services for companies who would like to save time, get help from Interactive Content experts, or simply save themselves the creation process hassle. If you are interested in our agency services, learn more here!
How do I get started using Dot.vu?
Here is the easiest way, step-by-step, of getting started on Dot.vu:
1. Create a 14-Day Free Trial account
2. Take our Intro Course: The Basics of Dot.vu
3. Explore and experiment with our platform during your trial period
4. Create your first Interactive Experience
5. Select a subscription plan at the end of your 14-Day Free Trial
6. Publish your Interactive Experience
Do I need to know how to code to use Dot.vu?
No, no coding or impressive IT skills are required to use Dot.vu. There are two ways to work on our platform: you can use our ready-to-be-customized templates or create your own project from scratch using our comprehensible drag & drop editor. Both ways are intuitive and code-free.
Can I integrate Dot.vu with my other software and tools?
We see Dot.vu as your go-to tool to create Interactive Content at scale. Therefore, it is important for us that you can integrate Dot.vu with your other software and online tools. That's why we made so many integrations available and a way for you to easily create your own integrations if we don’t have them yet using our custom API addon.
Who hosts the Interactive Experiences I launch using Dot.vu?
All Dot.vu Interactive Experiences are hosted by Dot.vu, and you can connect them to your subdomain of choice, use them as a standalone or embed them on any website or app.
How can I get early access to the Interactive Presentation solution?
To get early access, just head over to the Interactive Presentation solution page and fill out the early access form. Once submitted, our team will review your request and follow up shortly.
Can I try the platform before subscribing?
Yes, we offer a 14-Day Free Trial that allows you to explore our platform and its full range of features.
Can I purchase an individual template?
No. It is not possible to buy templates individually. Instead, you need to choose a subscription.
With our subscriptions, you have access to all different types of Interactive Content and all templates available on our marketplace.
Learn more on Dot.vu/pricing.
What payment methods do you accept?
We accept all major credit cards.
Plus, for yearly memberships, we also offer manual invoicing.
How does your billing system work?
Both Basic and Premium subscriptions can be either paid monthly or annually. They are risk-free and can be canceled at any point in time before a new month starts. They are renewed on the purchase date, which is the starting date of your subscription. You also have the option of disabling the auto-renewal. If you opt to be billed annually, you will save 20%.
What happens if I exceed the monthly visitor limits included in my subscription?
If you exceed your monthly visitors, you will receive an email from us, asking you to upgrade to another subscription plan. Your live Interactive Content will continue to function as normal, and you will still be able to access your account and all your data will still be available to you.
What are the subscription limitations for larger companies/enterprises?
All of our subscriptions are intended for a single company or brand. Therefore, if you have a more complex organization/enterprise and want to include more business units, brands, companies, and countries in your subscription, you should look into the Enterprise subscription, which is custom-made based on your needs.
Can I change my plan at any time?
Yes, at Dot.vu, we allow you to upgrade your subscription at any time during your subscription period. For instance, if you chose a basic subscription and decided to upgrade to a premium subscription in the middle of your payment period, you will be upgraded immediately and only be charged the difference.
You can also decide to downgrade to a lower subscription. However, keep in mind that not all subscriptions offer the same number of integrations, live projects, and team members. So, if you want to downgrade to a lower subscription, you will have to make sure you can comply with it. For example, this means that if you have 4 live projects and you want to downgrade to a subscription that only allows for 1 live project, you will be kindly asked to unpublish 3 of your projects, so you only have 1 live project.
In other words, you will be notified of what is required for you to downgrade before you take the decision, so you can decide if it’s the right thing to do.
Can I cancel my subscription?
Yes, you can cancel your subscription plan at any point in time before your next period starts by stopping the automatic renewal. Then, at the end of your current subscription, all your projects will automatically go offline. However, they will still be available on your account.
Please find further information in our Terms of Service.
How can I cancel my subscription?
To cancel your subscription, you can simply disable the automatic renewal setting from your dashboard when you are logged in on Dot.vu
What happens to all my content and data if I cancel my subscription?
When you cancel your subscription plan, at the end of your current period, all your live projects will automatically go offline. However, the data you collected, and all your assets will be accessible for a limited amount of time to ease your transition.
All collected data and analytics will be accessible for 30 days after the subscription ends, and all other assets - i.e., account, users and roles, projects, uploaded media - will be accessible for 12 months in case you wish to reactivate your subscription and reuse content.
Are Agency Services hours included with subscriptions?
Yes, Agency Services hours are available with yearly subscriptions only. These hours provide full project support or assistance at any stage of your process. The number of hours included depends on your subscription package:
How many live projects can I have with each subscription?
The number of live projects you can manage depends on your subscription plan:
What happens after the 14-Day Free Trial ends?
At the end of your 14-Day Free Trial, you can either choose to extend your trial or select a subscription plan that best fits your needs.
What happens to my projects after the 14-Day Free Trial ends?
If you don’t choose a subscription after the trial ends, your projects will be unpublished. However, once you subscribe, you can publish them again at any time.
What can I do during the 14-Day Free Trial?
The 14-Day Free Trial lets you fully explore our platform and its features. You can create, experiment, and even publish projects during the trial period. The trial includes 3 user seats and supports up to 100 unique visitors.
Is a quarterly account review meeting included with my subscription?
Quarterly account review meetings are included with yearly subscriptions. These sessions provide regular assessments of your progress every quarter. The availability of quarterly meetings depends on your subscription package:
Is training included with each subscription?
Training options vary by subscription plan:
How can I learn how to use the Dot.vu platform like a pro?
Throughout the years, we have created lots of guides, videos and articles to help our users become as good as us to use our platform. They are all available at our Help Center.
Do you have ready-to-be-customized templates available on Dot.vu?
On our Marketplace, you can find over 300 templates – and we keep adding new ones – for many different types of concepts, industries, and strategies. Our templates are there so you can pick one, customize it, and launch it in no time. This helps our customers create Interactive Content at scale and shorten their creation process. Moreover, when using Dot.vu, you can also create Interactive Experiences from scratch in no time using our drag & drop editor.
Can I add multiple users to the same account?
Each package includes a set number of user seats depending on your subscription plans. Check out our pricing page for more details.
Do I have full design freedom using Dot.vu?
Yes. You can upload your logo, media, and custom fonts, use your brand colors, and make sure every project follows your brand’s identity and guidelines.
Can I use custom fonts?
Yes, you can upload your custom fonts with all our subscriptions. We also have lots of default fonts already available on the platform for you to choose from.
Can I get help designing and creating Interactive Experiences?
The Dot.vu platform is very user-friendly, but we do offer Agency Services if you need help with designing and creating Interactive Experiences. Our Interactive Content experts are happy to work with you! Learn more about our Agency Service here.
Can Dot.vu be used to collect data?
Yes, with Dot.vu, you can collect all kinds of data through lead forms, quizzes, button clicks and much more. Plus, you can organize your data and manage it in a single place. You can apply custom filters and conditions and export your data at any time. Thus, you can finally master your data set and really benefit from it across the buyer’s journey. Hence why we say that Interactive Content is the best way to collect zero & first-party data.
Can I create personalized Interactive Experiences using Dot.vu?
Yes, by using the data you collected through Dot.vu or available on your CRM system, you can personalize any aspect of your Interactive Experiences from the color of the background to which products are showcased.
Can I set up contests and competitions?
Yes, and yes! On Dot.vu, you can create both traditional and instant-win contests. Moreover, you can create competitions using leaderboards, points, badges and other types of rewards. Finally, we make it easy for you to manage participations, winning probabilities, and prize distributions.
How do I embed my Interactive Experiences?
It is very straightforward to embed your Interactive Experiences on your website, webshop or native mobile app using either JavaScript or WordPress snippets. Plus, to make it even easier, we have created a video tutorial, check it out:
Tutorial: Basics│Embedding Your Experience
If you are looking into more advanced embedding options, like add-to-card integrations between the embedded content and the host page, you can use our Embed Library Addon. Learn more about our Embed Library Addon here.
Can I display my Interactive Experiences as popups?
Yes, instead of embedding your experience as landing pages or inline on your website, native mobile app or e-commerce shop, you can also display them as popups.
Learn more about embedding options here.
Can I be GDPR compliant with Dot.vu?
Yes. Dot.vu provides all the necessary tools for you to be GDPR compliant, from controlling exactly what data is collected and processed from your Interactive Experiences, where it goes, and if it is or is not stored with Dot.vu. We also keep appropriate security controls and signed DPAs with our sub-processors to ensure compliance.
Can I disable tracking on my Interactive Experiences?
Yes, you can easily select the option “Disable (No tracking)” under the cookie bar setting of each of your projects. This way, no tracking will be done.
How do Cookies and Consent work using Dot.vu?
Dot.vu Interactive Experiences set one essential cookie and may set a tracking cookie and a functionality cookie. The essential cookie is, as the name suggests, required. But you can use the cookie bar to control if and when your interactive experience will set a tracking cookie.
If you would like to integrate your embedded experiences with your host site's consent management solution, please reach out to us and we can help you set it up.
To learn more about Cookies and Consent using Dot.vu, you can read our help article on the subject.
Where can I review the terms of service and privacy policy?
Please review our terms of service and privacy policy.
