Available with Business and Enterprise Plans

Professional Services for Business and Enterprise

Work with our Dot.vu strategists, designers, and developers to plan, design, build, and improve Interactive Experiences that support your goals.

INCLUDED WITH BUSINESS & ENTERPRISE

Managed Support

Ongoing guidance for adoption, implementation, and platform success.

Customer Success Manager

Implementation support

Dedicated training

Success & Enablement hours

Priority incident handling

Defined escalation process

AVAILABLE AS PROFESSIONAL SERVICES

Hands-On Project Support

Additional expertise for strategy, design, development, and delivery.

Strategy and concept development

UX and experience design

Full project implementation

Custom components and development

APIs and integrations

Testing and launch support

Managed Support provides ongoing guidance and platform assistance, while Professional Services deliver additional hands-on project work scoped separately.

Managed Support offers ongoing guidance, while Professional Services provide separately scoped project support.

MANAGED SUPPORT FOR BUSINESS & ENTERPRISE

A Partnership Built Around Your Success

Get a dedicated team, structured training and ongoing guidance to help you get more value from Dot.vu.

Dedicated Customer Success

A dedicated partner who understands your goals, guides your onboarding and trains your team.

Strategy & Optimisation

Ongoing expert guidance and performance reviews to improve your experiences and results.

Priority Support & SLA

Faster assistance and reliable service commitments aligned with your business needs.

HOW WE WORK

A Clear Path From Idea to Impact

Our seven-stage process gives every project clear direction while allowing you to involve us only where support is needed.

What Our Team Can Help You Deliver

Access strategic, creative, and technical expertise throughout your project with our additional professional services.

Concepts and Strategy

Creative workshops, concept development, format recommendations, and strategic project planning.

Scopes and User Journeys

Wireframes, functional requirements, interaction logic, responsibilities, and acceptance criteria.

Experience Design

Responsive Figma designs, branded visual systems, interaction states, and detailed animation guidance.

Experience Creation

Complete builds, forms, branching, scoring, personalisation, advanced analytics, and reusable templates.

Custom Development

Custom components, functionality, APIs, and advanced integrations for more complex project requirements.

Launch and Optimisation

Deployment support, end-to-end testing, performance reviews, and ongoing experience improvements.

Built to Work Alongside Your Team

Collaborate with our specialists while keeping your internal team, agency, or technology partners involved throughout the project.

Early Idea

Bring us in early to shape the concept, define the scope, and recommend the right approach.

Approved Concept

Turn your concept into a clear scope, wireframe, and structured strategic project plan.

Completed Designs

Bring your final designs to life in Dot.vu and prepare the complete interactive experience for launch.

Improve Existence Experience

Enhance an existing experience with better design, logic, performance, or new features.

A TRANSPARENT PROCESS

Clear Scope Before Work Begins

Know the expected effort, responsibilities, cost, and timeline before your project moves into delivery.


Once the project scope is clear, we provide an estimate for approval. Professional Services may be covered by dedicated support hours included with your subscription or quoted separately for the project.

Share your scope

Share your scope

Tell us what you’re building and where you need support

Receive an estimate

Receive an estimate

Effort, responsibilities, cost and timeline laid out clearly

Approve to proceed

Approve to proceed

Included in support hours or quoted separately

Move into delivery

Move into delivery

Work begins at the agreed scopes, no surprises

Have an Idea or Need Help Finding the Right One?

Tell us what you want to achieve, and our team will help determine the right concept, scope, and level of support.